Privacy Policy

1. Introduction

Move Forward Designs ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website at moveforwarddesigns.com, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and business name when you fill out our contact form or request a quote.
• Project information: Details about your business, website goals, and project requirements that you share with us.
• Technical data: IP address, browser type, pages visited, and time spent on pages ”” collected automatically via cookies and analytics tools.
• Communications: Records of email or other correspondence between you and Move Forward Designs.

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes or proposals
• Deliver web design, development, and digital marketing services
• Send project updates, invoices, and support communications
• Improve our website and understand how visitors use it
• Send occasional marketing emails (only with your consent ”” you may unsubscribe at any time)
• Meet legal and regulatory obligations

4. Legal Basis for Processing

We collect and process your personal information based on: your consent (e.g., submitting a contact form), the performance of a contract (e.g., delivering services you have engaged us for), or our legitimate business interests (e.g., improving our website).

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers: Trusted third parties who assist us in operating our business (e.g., email platforms, hosting providers, payment processors), bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by law. Client project files are retained for a minimum of 3 years after project completion. Contact form submissions are retained for up to 24 months.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze traffic. For full details, please see our Cookie Policy.

8. Your Rights

Under PIPEDA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to processing (where consent is the basis)
• Request deletion of your information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@moveforwarddesigns.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Continued use of our website after changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@moveforwarddesigns.com
• Phone: 416.262.6874
• Location: Toronto, Ontario, Canada